It is always so helpful for problems to be reported. I can only test is so many browsers and I may not know that you are having difficulties.
| Area | Problem | Solution |
| Menus | Menus at the top of the screen disappear on resizing the window | This is usually a problem with IE6. I have improved things by automatically refreshing the screen. If this does not work, try altering the size once more and the refresh may work again. |
| Menus at the top of the screen go blue and hardly readable on resizing the window | This is a Netscape v4 problem. Don't resize the screen! Even better - upgrade to v6. | |
| Move Database |
When in the Move database the Text Gallery and Animation buttons are not visible or hardly visible | This occurs with Windows 98 and large fonts. The text is too big to fit on the un-scrollable upper control window. Go to www.jiveoholic.org.uk/settings.asp and experiment increasing the default value. Those using the Opera browser will have similar difficulties. |
| When in the Move database and the window is resized, the move information disappears. | This is a Netscape v4 problem. Don't resize the screen! Even better - upgrade to v6. | |
| You get some garbled meaningless error message when you try to go to a new move description, animation or gallery. | I am uploading a new move to the database. Just try again in a minute or so. | |
| The database is not accessible when offline | This depends on "caching" of pages. This is not compatible with databases and has been switched off. Selecting "make available offline" when you put the site in your favourites works for normal pages, but not the move database. | |
| When an animation is being loaded, it keeps saying "loading", maybe showing 10/14 etc | This normally means that only 10 of the 14 pictures have been loaded and there is some difficulty loading four of them. Netscape 6 seems to have a problem counting and if you click play then they are actually all loaded. If they are not you can still click play but you may get some blank frames. | |
| When the animation tab is pressed when there are lots of moves selected, which tab is selected is confusing due to some bug | If you are using Netscape 6.2. Upgrade to Netscape 7. | |
| Gold Membership |
Gold membership seems to have disappeared | You have deleted your cookies which store the information. Go to your last email with a security word and click the hyperlink or enter the information in manually in the Registration Control Centre under Registration (Gold). |
| Your passkey is rejected | This usually only occurs when you do not use the correct email address. The correct one is the one quoted on any registration emails, even if you normally use another email address on the particular computer or it has changed. If it has changed then please let me know and I will issue a new passkey. | |
| Your security word is reported as being invalid but was working the other day | Your system has changed, probably an operating system, browser or screen resolution change. Simply request a new one. This must be done from the computer you wish to use it on. | |
| You security word becomes invalid each time you connect your laptop to a decent monitor | You need to request a new security word in the docked configuration. In the same configuration click on the hyperlink or enter it in manually. Not only will this fix the problem but the old security word will be remembered for when you operate your lap top in isolation. | |
| General | The site is unavailable | When a fatal server error occurs, the server normally resets within a couple of minutes, certainly less than 10. Alternatively feel free to go to the mirror site at www.jiveaholic.org.uk. However you will have to have entered your gold membership information into it previously, or you must enter it manually via the Registration Control Centre. |
| When you select File and Print or the browser print button you get the wrong part of the page printed | Precede the operation by first clicking the mouse once in the frame you wish to have printed. Even better use the print button supplied on the Jiveoholic site. |
This site is designed so the essential elements fit for an 800x600 resolution. 640x480 (VGA) has been catered for by reducing the size of the animations, however other pages will need a lot of scrolling, which in Explorer, can be improved by clicking "view" then "text size" in your browser and select a smaller size. For Netscape, try clicking "view" then "decrease font" a few times.
This site is designed for Microsoft Internet Explorer v 4 onwards, works well with Netscape v6.
There is an IE6 bug which affects the menus when the window size is adjusted. This has been dealt with by re-writing the window each time you adjust the screen. This may not always work perfectly, but there should be few problems.
Netscape Navigator v 4....hmmmmm.. There should be few major incompatibilities, but the odd font or box size may not be quite the right size. Additionally, Netscape does not allow form elements (buttons and text boxes etc) to be disabled. In some cases, especially the filter, common sense has to be applied regarding those that are still enabled. Additionally, if you resize the window manually, the menu system goes all blue, but can be read with a squint.
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